Terms

General Provisions

§1 Scope

1. These General Terms and Conditions (GTC) apply to all contracts between you, the customer, and us, Defcom One UG, whenever you use our services, which particularly include:
   • Design and development of websites
   • Content Creation
   • Social Media Management
   • Brand Design
   • Brand Management
   • Visual Asset Creation (Image, Video, etc.)
   • Provision of consulting services
2. Booking and use of our services require that you act as a business customer within the meaning of § 14 of the German Civil Code (BGB) and use the services as part of your commercial or self-employed professional activity.
3. Individual agreements made with the customer as part of a contract take precedence over these GTC. The version valid at the time of service usage shall apply.
4. We do not recognize any deviating terms and conditions of the customer unless we have expressly agreed to their validity.

§2 Subject of the Contract

1. We offer, among other things, the creation and management of Brands and Communication Strategies. Specific service descriptions can be found in the respective offers.
2. Services are provided based on the customer's specific requirements. However, we do not guarantee the success of the software or consulting services.

§3 Conclusion of Contract

1. The presentation of our services on our website or in advertising materials does not constitute a binding offer.
2. A contract is concluded when the customer accepts the offer, which may occur orally, in writing, or in text form. If accepted orally, we will confirm the acceptance in writing within one business day.
3. We reserve the right to decline orders, particularly if technical implementation is not feasible.
4. Fixed-price contracts cannot be terminated early by the customer without written notice (email is sufficient). In case of termination within 14 days after signing the contract, we reserve the right to invoice for completed workdays at a daily rate of €1,000.00 plus VAT, with a minimum charge of 25% of the total contract value.
   After 14 days, at least 50% of the agreed offer value will be invoiced, plus—if the project is planned to last longer than 3 months—the proportionate remaining sum for the current month of termination and the following month.

§4 Prices and Payment Terms

1. All prices are net prices and subject to statutory VAT.
2. Payment, especially of agreed deposits, is due upon invoicing and prior to the commencement of service delivery, unless otherwise agreed.

§5 Customer Cooperation Obligations

1. The customer is obliged to cooperate, in particular by providing all necessary information and materials required for service delivery.
2. Delays resulting from failure to fulfill cooperation obligations are not our responsibility.

§6 Warranty and Liability

1. The customer’s claims for defects require that they have fulfilled their inspection and notification obligations in accordance with § 377 of the German Commercial Code (HGB).
2. In the case of legitimate defects, we may, at our discretion, provide rectification or replacement. If the defect rectification fails, the customer may demand a reduction in price or, in part, a reversal of the contract.
3. We are liable only for damages caused intentionally or by gross negligence. This does not apply to guaranteed characteristics, injury to life, body or health, or in cases governed by the Product Liability Act.

§7 Final Provisions

1. German law applies. Place of jurisdiction is Koblenz.
2. Amendments and supplements to these GTC must be made in writing. This also applies to the waiver of this written form requirement.
3. If any provision of these GTC is or becomes invalid, the validity of the remaining provisions remains unaffected.